Payment policy

1. Introduction

At Evolvience.se we want your payment experience to be safe, simple and smooth. This policy describes which payment methods we accept, how payments are processed and what you can expect when making a purchase.

2. Payment methods we accept

We offer several secure and popular options so you can pay in the way that suits you best:

Card payment : Visa, MasterCard, American Express
Digital wallets : Apple Pay, Google Pay
Partial payment and invoice : Klarna – Pay now, later or split
Other options : Shop Pay, UnionPay

All payments are handled via certified and encrypted payment services, which means your data is protected through secure connections.

3. How the payment process works

When you complete a purchase, you will be redirected to your chosen payment service to complete the payment. Once the payment has been approved, an order confirmation will be sent to the email address you provided.
Please note that some payment solutions (e.g. Klarna) may require credit checks or additional verification.

4. Prices and conditions

All prices are displayed in the currency shown at checkout and include VAT. Any shipping costs are displayed at checkout before you complete your order.

Orders outside the EU: For orders to countries outside the EU, customs duties, import VAT or other local charges may apply. Such costs are paid by the buyer.

Norway (VOEC): We are VOEC registered. For goods covered by VOEC and with a value of less than NOK 3,000 per individual item, the customer pays nothing beyond the amount shown at checkout. No additional import VAT, customs duties or customs clearance fees will be charged upon delivery. For individual items valued at more than NOK 3,000, VOEC does not apply, and Norwegian import VAT, customs duties and other charges may apply. These costs are paid by the customer.

United Kingdom (UK) and other countries outside the EU: Local customs duties, import VAT and any handling or customs clearance fees may apply. Such charges are levied by the local customs authority or shipping carrier and are paid by the customer.

5. Security of payment

We protect your privacy and payment information through SSL (Secure Socket Layer) encryption. Payment data is never processed directly by us, but is securely handled by our payment service providers.

6. Refunds

If a return or complaint is approved, the purchase price will be refunded to the payment method used for the purchase. The refund will normally be made within 14 business days of us receiving the return or confirming the matter.
Please note that the bank's processing time may affect when the amount appears in your account.

7. Failed or Cancelled Payments

If your payment is not approved – for example due to incorrect card details or insufficient funds – your order will not be processed. Please check that all information is correct or contact your bank. You can also contact us at info@evolvience.com for assistance.

8. Invoice payment with Klarna

When choosing Klarna invoice, the invoice will be sent to the email address you provided. The payment period is normally 14 days , but you can also choose to postpone or pay the invoice in part according to Klarna's terms and conditions.
Please note that when you choose Klarna, their terms of use and privacy policy apply.

9. Partial payment via Klarna

You can choose to split your payment into smaller parts via Klarna. In this case, you sign a separate agreement with Klarna, which is responsible for credit assessment, payment plan and terms. More information can be found by logging into Klarna's website or app.

10. Contact us for payment questions

Do you have any questions or need help with payment? Feel free to contact us:

Email : info@evolvience.com